Foxtel

Complaints

Before lodging a complaint

Make sure that the problem you are experiencing is not caused by poor reception (scrambled captions on more than one channel are a typical example of this). For more information, go to the captioning problems section of this website.

How to lodge complaints

When making a complaint about captions, make sure you give enough information for the network to investigate it properly. You should


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New Zealand holds an inquiry into captioning

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New Zealand’s Government Administration Committee has announced an inquiry into captioning, and is seeking submissions from the public.

Remote control being pointed at a TV with captions at the bottom of the screen

The inquiry’s terms of reference include:


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Vision Australia launches audio description campaign

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Vision Australia has launched Tell the Whole Story, a campaign calling for the introduction of audio description on television. The campaign asks that people write to the Minister of Communications, Malcolm Turnbull, to express their need for the service.

Left hand holding a remote control, pointed at a TV screen


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Vision Australia lodges audio description complaints against broadcasters

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Vision Australia has lodged complaints against the Seven, Nine and Ten networks, SBS and Foxtel with the Australian Human Rights Commission (AHRC), calling on them to provide an audio description service for the blind and vision impaired.

Microphone in front of an audio mixing console. Image credit: marvinjvds via Flickr


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TV & Video highlights of 2014: Captions on Plus7

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In April, the Seven Network’s Plus7 became the first commercial TV catch-up service in Australia to provide closed captions on its major programs.

Right hand holding remote control in front of a TV displaying multiple images


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Discovery Kids on Foxtel – learning and access all in one

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Engaging educational TV that is 100% captioned is a boon for students with diverse learning needs. Discovery Kids on FOXTEL, launched last week, delivers on the promise of accessibility and fun educational programming for children.

Discovery Kids logo


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The Deafness Forum Captioning Awards 2014

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Another year of captioning achievements was celebrated at the Deafness Forum Captioning Awards, which were held at the Sheraton on the Park hotel in Sydney on Friday, 31 October.

Deafness Forum Captioning Awards 2014 winners on stage

Paralympic skier Michael Milton was the inspirational guest speaker at the event, which was attended by representatives from the television industry, caption providers, DVD distributors and community organisations.


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Dedicated television channel for primary school children with captions

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A partnership between Ai-Media and Discovery Kids will culminate in the launching of Australia’s only television channel dedicated to primary school education with 100% captioned content, on Foxtel on 3 November.

Kari Byron standing next to Discovery Kids logo


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Repealing captioning red tape: Caption quotas on subscription TV

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In the second part of our series on red tape repeal, we look at the issue of caption quotas on subscription television, and the importance for consumers of knowing in advance how much will be captioned on individual channels.

Open scissors cutting through red tape


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Foxtel launches captions on its movies on demand

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People who are Deaf or hearing impaired will have greater access to Foxtel’s content after the subscription service launched closed captioning for selected on demand movie services from 1 October this year. This move will see Foxtel provide closed captioning for the vast majority of new release movies aired across its 14 On Demand movie channels, plus instant access On Demand movies to iQ subscribers.

Head of Channel Partnerships Benjamin Cox told Media Access Australia that the introduction of closed captioned content was a response to the increasing popularity of its rental movies and TV shows.

“We’ve received a lot of customer feedback over the years and closed captioning for on demand content is something that has always been requested, particularly since video on demand has grown in usage over the recent years,” Cox said.

 “We’re heavily investing in captions for our linear channels and it makes sense to provide it across on demand services as well.”


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