Foxtel

Error message

Deprecated function: Array and string offset access syntax with curly braces is deprecated in include_once() (line 14 of /home/mediacc/public_html/themes/engines/phptemplate/phptemplate.engine).

Complaints

Before lodging a complaint

Make sure that the problem you are experiencing is not caused by poor reception (scrambled captions on more than one channel are a typical example of this). For more information, go to the captioning problems section of this website.

How to lodge complaints

When making a complaint about captions, make sure you give enough information for the network to investigate it properly. You should


Top of page

New Zealand holds an inquiry into captioning

no
Show on home page

New Zealand’s Government Administration Committee has announced an inquiry into captioning, and is seeking submissions from the public.

Remote control being pointed at a TV with captions at the bottom of the screen

The inquiry’s terms of reference include:


Top of page

Vision Australia launches audio description campaign

no
Show on home page

Vision Australia has launched Tell the Whole Story, a campaign calling for the introduction of audio description on television. The campaign asks that people write to the Minister of Communications, Malcolm Turnbull, to express their need for the service.

Left hand holding a remote control, pointed at a TV screen


Top of page

Vision Australia lodges audio description complaints against broadcasters

no
Show on home page

Vision Australia has lodged complaints against the Seven, Nine and Ten networks, SBS and Foxtel with the Australian Human Rights Commission (AHRC), calling on them to provide an audio description service for the blind and vision impaired.

Microphone in front of an audio mixing console. Image credit: marvinjvds via Flickr


Top of page

TV & Video highlights of 2014: Captions on Plus7

no
Show on home page

In April, the Seven Network’s Plus7 became the first commercial TV catch-up service in Australia to provide closed captions on its major programs.

Right hand holding remote control in front of a TV displaying multiple images


Top of page