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ACMA requested submissions from the public in June 2016, and the issues it looked at during the review included captioning rules for multichannels, the framework for granting captioning exemptions and target reductions to broadcasters, along with the complexity of rules for captioning on subscription television services.
The findings of ACMA’s report include:
Make sure that the problem you are experiencing is not caused by poor reception (scrambled captions on more than one channel are a typical example of this). For more information, go to the captioning problems section of this website.
When making a complaint about captions, make sure you give enough information for the network to investigate it properly. You should
Australian Communications and Media Authority (ACMA)
ACMA advised on 21 December 2016 that TV services reported increased captioning in 2015–16, with compliance results reflecting the continued efforts by television services to meet, and in some cases exceed, their captioning target obligations.
The ‘talking guide’, which features a female voice, reads out program titles and other information, network names, time slots and settings. It will be made available to all Comcast customers in the next few weeks.
