Analogue TV

Complaints

Before lodging a complaint

Make sure that the problem you are experiencing is not caused by poor reception (scrambled captions on more than one channel are a typical example of this). For more information, go to the captioning problems section of this website.

How to lodge complaints

When making a complaint about captions, make sure you give enough information for the network to investigate it properly. You should


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Channel 4 seeks viewer feedback about its accessibility services

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Channel 4 has created a survey to capture as much feedback as possible from people who view their programming with captions (subtitles in the UK), audio description, signing on TV, or on the station’s on-demand service.

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New Zealand holds an inquiry into captioning

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New Zealand’s Government Administration Committee has announced an inquiry into captioning, and is seeking submissions from the public.

Remote control being pointed at a TV with captions at the bottom of the screen

The inquiry’s terms of reference include:


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More than 2,300 people have signed to legislate closed captioning in NZ

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On Global Accessibility Awareness Day, 19 May 2016, the New Zealand Captioning Working Group submitted a petition to Mojo Mathers, Green MP, with more than 2,300 signatures in a bid for the House of Representatives to legislate closed captioning across all relevant media. 

A Woman holds and points a remote control at a TV screen


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Red Bee Media wins access contract with BBC

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Following a tender process, Red Bee Media has won a 7-year contract to provide access services for the BBC, including captioning, audio description and signing. Given the high levels access provided by the UK’s public broadcaster, Red Bee will play an important role globally.

The deal will see the company providing access for more than 60,000 hours of programs between now and July 2019.


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Audio description on TV in the US

Legislation on audio description on TV in the United States was introduced in 2010, after setbacks to audio description such as the switch from analogue to digital television, and the resistance of the Motion Picture Association to audio description on TV.

In 2010, President Obama signed into law the Twenty-First Century Communications and Video Accessibility Act of 2010 which restores rules set out by the Federal Communications Commission (FCC) mandating audio description on television.


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