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Before lodging a complaint

Make sure that the problem you are experiencing is not caused by poor reception (scrambled captions on more than one channel are a typical example of this). For more information, go to the captioning problems section of this website.

How to lodge complaints

When making a complaint about captions, make sure you give enough information for the network to investigate it properly. You should

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New Zealand holds an inquiry into captioning

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New Zealand’s Government Administration Committee has announced an inquiry into captioning, and is seeking submissions from the public.

Remote control being pointed at a TV with captions at the bottom of the screen

The inquiry’s terms of reference include:

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