Lodge a complaint
If you have a complaint regarding inaccessible media, we can help you have your say.
Here's what to know before lodging a complaint, including where and who to complain to for television or Blu-ray & DVD.
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TV & video
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Reviews and how to's
We have reviews and guides for displaying captions on digital and subscription TV, turning on DVD accessibility features and using hard disk recorders.
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Frequently asked questions on DVD & Blu-ray
We've listed some popular questions concerning DVDs and Blu-ray discs, both of which are still widely used, and provided answers to try and assist you.
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Unpublished
Unpublished
Unpublished
Video on demand
Traditional video formats such as DVDs have been completely outpaced by video-on-demand services such as iTunes, Netflix, Google Play, Telstra Bigbond, Foxtel on Demand, and myriad streaming services. These allow users to purchase TV shows, movies and other content and play them on a mobile device, computer, or smart TV.
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Video sharing sites
Creating and sharing videos has become a vital form of online participation. While online audio description remains hard to come by, levels of captioning are increasing rapidly.
YouTube and Vimeo allow video owners to upload caption files. YouTube also has an automatic transcription feature based on Google’s voice recognition technology, although the results are often less than satisfactory. If you own the video, however, you can access the automatic caption file once it has been created and edit the captions.
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TV & Video
Captioning makes content accessible for those who are Deaf, and is available on free-to-air and subscription TV. Audio description makes content accessible for blind and vision impaired people. We can help you find accessible DVDs, Blu-rays, catch-up TV services, video on demand and more.
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Captions on FOXTEL
Following amendments to the Broadcasting Services Act in 2012, FOXTEL is required to provide captions on 71 of its channels. The actual level of captioning required varies depending on genre, with some of the movie channels having the highest quota (60%), while music channels have the lowest quota (5%).
Programs that are closed captioned can be identified by looking for the ‘CC’ (closed caption) symbol next to programs in the FOXTEL Magazine, On Screen Guide, Online TV Guide and Mobile TV Guide.
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