Study will review disabled consumer experiences with video on demand

Monday, 13 July 2015 12:41pm

Curtin University academic Katie Ellis will investigate disabled consumer experiences of subscription video-on-demand (VOD) services in Australia in her project ‘Accessing Video on Demand: A study of disability and streaming television’.

Left hand pointing a remote control at a Smart TV

Ellis has been researching the ways in which people with a disability access television, particularly issues around the accessibility of the hardware (e.g. a television set) and any on-screen menus and interfaces. This new study will look at similar issues with subscription VOD services in Australia, including Quickflix, EzyFlix, Foxtel on Demand, Stan, Netflix and Presto, and any related hardware such as Apple TV, tablets and Chromecast.

Key features of the study will be a survey of users with vision, hearing  and mobility impairments, and a review of discussion forums and ‘help’ sections of the VOD providers themselves to see what kind of questions people with disabilities are asking.

The final component of the study will be to review national and international regulations around VOD services and accessibility (especially captioning and audio description).

The project is funded by the Australian Communications Consumers Action Network grant program which also funded Media Access Australia’s Affordable Access project.

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