Australian Network on Disability seeks participants for Banking Accessibility Survey 2016

Friday, 8 April 2016 13:00pm

The Australian Network on Disability (AND) is conducting a new survey to extend its research into the accessibility of banking services, encouraging people living with disability to participate. The survey aims to gain a stronger understanding of user experience when paying for goods and services.

Person signing in to an online banking app on a tablet device

Previous surveys on the accessibility of banking products and services for people with disability have been conducted by AND in 2009 and 2012, helping its member organisations better understand the needs of people with disability and barriers that are faced. AND is updating this research in 2016 in light of advances in digital technology and changes to the way people pay for goods and services.

As part of this project, AND is seeking people with disability who are willing to complete a short survey on challenges faced when doing their banking and any changes they would like to see in the way services are delivered. The survey takes about 10 minutes to complete. The information can be provided anonymously and all questions are optional. No personal financial details are asked for in this survey – it is only about your experiences and suggestions.

In order to encourage participation, AND is offering an incentive to participants who complete the survey and answer an additional simple question at the end. The best three answers will receive a $100 Westfield Gift Card. Your name and email address is required if you wish to enter the competition.

The survey closes on 22nd April 2016 with winners notified via email and announced on the AND website on 26th April 2016.

Read AND’s Survey Policy for more information about their methods and the overarching goal - that people with disability should be able to access and consume goods and services on an equal footing with the wider community.

If you would like to participate, the Banking Survey 2016 is available to complete online. Please advise info@and.org.au if any accessibility issues with the survey are encountered.


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