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ACMA makes no finding regarding Foxtel captioning complaint

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The Australian Communications and Media Authority (ACMA) has made no finding in relation to a complaint made by a member of the public that an episode of Grand Designs Australia shown on Foxtel in June 2013 was only partially captioned.

Foxtel supplied the ACMA with a copy of the master recording of the program which showed that it was prepared with captions for broadcast, but did not have an “as transmitted” recording (which would have shown what the viewers saw). It had checked its records and there were no errors logged on the night of transmission, while no-one else complained about the lack of captions. Foxtel admitted that the lack of captions could have been caused by a technical fault that had remedied itself, but it was impossible to check this.


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Help us improve our website

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In an effort to provide the most relevant information on the most accessible website we can, Media Access Australia is seeking feedback from readers about our website. 

The simple 5 minute survey is an opportunity to tell us what you are interested in and what you would like to see more of on our site. Importantly, you can also let us know how you find the website’s accessibility.

“Our readership is incredibly diverse in terms of people’s interests and needs as users. Every day we talk to people who might be using a piece of assistive technology that radically changes how they experience the site. Gaining insight into that is vital for us being the best we can be,” said Online Editor Eliza Cussen.

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ACMA seeks input from the public

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Australia’s media regulator, the Australian Communications Media Authority (ACMA), is seeking members of the public to apply to sit on its Consumer Consultative Forum. People from diverse backgrounds, including those with disability, are encouraged to apply.

The Forum is intended to help inform the ACMA of consumers’ interests relating to telecommunications and the internet.

The announcement from the ACMA states: “We’re looking for a diverse field of representatives to help raise a wide range of consumer issues.” People representing the following consumers are particularly encouraged to express their interest:


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Telstra Pay TV applies for caption exemptions

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Telstra Pay TV has applied to the Australian Communications and Media Authority (ACMA) for exemptions to caption requirements for its subscription service Mobile Foxtel, which delivers 34 Foxtel channels to mobile devices.

Amendments to the Broadcasting Services Act passed in 2012 introduced captioning requirements for subscription TV services. However, the ACMA has the power to grant exemption or target reduction orders to television services if providing captions for them would cause ‘unjustifiable hardship’.


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