Research & policy

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EU promises universal access for users with disabilities

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In December 2009, the European Parliament passed a directive to specifically address the needs of users with disabilities in electronic communications networks and services. This new directive effectively amends the 2002 universal service directive.

The changes mean that Member States of the European Union (EU) must take specific measures to ensure that access to, and affordability of, electronic communications networks and services for users with disabilities is equivalent to the level enjoyed by other end-users. Member States are required to:

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