Access to telecommunications review launched

Friday, 22 July 2011 15:03pm

The Department of Broadband, Communications and the Digital Economy has launched an inquiry into access to telecommunications services which include telephones, the National Relay Service (NRS), mobile devices and the Internet. 

The Terms of Reference to the ‘Review of access to telecommunications by people with disability, older Australians and people experiencing illness’ is now open for comment from individuals, consumers, and representatives until 19th August 2011.

The review aims to explore, in relation to people needing assistance to access telecommunication services:

  • whether national relay and outreach services could deliver more within existing funding levels
  • what further support would assist NRS and non-NRS users
  • how to build community, industry and government awareness of telecommunication access issues
  • how to communicate up-to-date information on telecommunication options and consumer rights.

Individuals and organisations are invited to make a submission to the department by addressing the Terms of Reference. In particular, people who need assistance to access telecommunication services can report their experiences, as can carers who access services on behalf of persons with disability, older Australians or people experiencing illness.

Visit our section on access to digital technologyfor related information.


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