US introduces new caption complaint rules

Wednesday, 3 March 2010 10:55am

The Federal Communications Commission (FCC) in the US has announced that television viewers can now report caption problems directly to the FCC. These problems include no captions on a program, missing captions, delayed captions and captions that are too fast to be readable.

The new rules are effective from 19 February 2010, and follow lobbying by the National Association of the Deaf (NAD) and consumer groups for a streamlining of the caption complaints process in 2004. Complaints can be lodged by email, letter, fax or filling in an online form on the FCC’s website.

In Australia, TV viewers are already able to lodge complaints about captions directly to the Australian Communications and Media Authority (ACMA). For more information, see ACMA’s website.

For more information on the FCC’s new complaint rules, see the FCC’s website.


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