Americans with Disabilities Act

More retailers under the hammer for inaccessible websites

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A new wave of lawsuits has begun in the USA with Kmart, McDonald’s, Sears, Ace Hardware, and GrubHub among the latest to be sued by blind and vision-impaired people for having inaccessible websites that exclude them from ordering products online.

Judges gavel hammer

Judges gavel hammer

A blind woman is alleging in the Chicago federal court that three major retailers are denying her, and similarly vision-impaired people, access to their websites in violation of US federal law. Kayla Reed filed suits on 8 September against hardware retailer Ace Hardware, flooring retailer Empire Today and discount store chain Kmart.

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Five Guys burger chain in a pickle over website inaccessibility

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On 21 July 2017, a US federal district court in Manhattan rejected a ‘motion to dismiss’ claim by the ‘Five Guys’ burger chain (Case No. 17-cv-788) defending their alleged inaccessible website. The judge found that there is indeed a case of discrimination to answer against a legally-blind customer who couldn’t order the burger they wanted from the fast food seller’s site.

A ‘Five Guys’ burger with beef and cheese

A ‘Five Guys’ burger with beef and cheese.


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Uber sued for only having 0.3% accessible cars

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A New York disability advocacy group is taking the world’s biggest ride-share company to court in New York, accusing Uber of being rotten to the core by not providing an accessible service in the Big Apple.

Uber on smartphone with an accessible taxi in background

Uber on smartphone with an accessible taxi in background


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Legal win for Deaf couple against hospital with ineffective communication

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A high-profile hospital in Texas has settled a lawsuit which alleged that their communications for Deaf patients were ineffective, in a landmark legal outcome with far-reaching implications for the medical profession. It has been reported that the July 2017 settlement will encourage others, who are being discriminated against in terms of inaccessible processes and information, to take similar action.

Lawsuit sign

Lawsuit sign

The Doctors Hospital at Renaissance, in Edinburg Texas, is a physician-owned hospital with a prominent Cancer treatment centre, and this lawsuit settlement comes after six years of the plaintiffs trying to get the facility to be more accessible for people who are Deaf or hearing-impaired.


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US restaurant chain has trouble on the menu

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The Olive Garden restaurant group in the US is accused of having a website that is inaccessible to the vision impaired, with a lawsuit filed in Florida in April 2017. The company is alleged to be violating the Americans with Disabilities Act (ADA), which is the US equivalent of the Disability Discrimination Act (DDA) in Australia.

Red slash through wheelchair

Red slash through wheelchair

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Online grocer Peapod settles web accessibility action

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Online shoppers with disabilities have achieved a win with the news overnight that the US Justice Department has settled a discrimination action against internet supermarket, Peapod.

Computer mouse finger cursor over a shopping basket

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Football fan sues American university over lack of captioning at games

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A hearing impaired man who attends University of Kentucky home football games at Commonwealth Stadium, has filed a case in a US district court to try to force the university to provide captioning of all announcements during the games.

The man, Charles Mitchell, said that captions for announcements over the public address system could be displayed on video boards and monitors, and not doing so was violating the Americans with Disabilities Act of 1990.

He has asked the court to issue a permanent injunction ordering the University of Kentucky to provide Deaf and hearing impaired people with equal access to all activities and services during games.


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Disney being sued over lack of accessibility

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Three women in the United States are suing Disney for discrimination against those who are blind or vision impaired.

According to the press release about the class action suit, the plaintiffs are claiming that the parks themselves are discriminatory against people who are blind and vision impaired by “refusing to reasonably accommodate the needs of guests with guide dogs, refusing to provide functional audio technology, refusing to provide Braille menus, schedules and maps, and more”.


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